Tenant Support.

Property Repairs, Maintenance and Emergency Management

No Water

In the case where you have no water, first check that your water meter has not been turned off.

Then, check (if safe to do so) if your neighbours are affected to determine whether your local water authority has disrupted your water supply. If it just your property with no water, turn on a number of taps and check if your water meter ticks over.

If the meter is ticking over, but there is no flow, then it is likely there is a issue on the property side of the meter. If this is the case, then you should submit a Repair Request.

If the meter is not ticking over it is most likely a blockage at the water authority. You should follow the outage instructions on the Water Authority web site.

No Hot Water

First check:

• Is your water supply working?
  If you have cold water, but no hot water, you should first check your hot water  heating system to see if it is working.
• Check your hot water usage and power plan
  If you have 'off peak' hot water and are using hot water during the day, it is possible to run out of hot water. Take into account your usage and the capacity of the hot water tank when determining if your unit has a fault.

If you have a gas hot water heater, you will need to check that your pilot light is lit. It is common for them to extinguish and there are usually instructions on how to light your pilot light on the heater. It is a tenant responsibility to light the pilot light, however if after several attempts you are unable to light it submit a Repair Request. Be aware that if a tradesperson is called and the pilot light can be lit simply, then the tenant will be charged for the call-out.

If you have an electric hot water heater you will need to check the power board to see if the hot water switch is on, and to ensure the safety switch has not been triggered.

Power Failures / No Power

First, you should check if:

• Is it a power outage?
  You can check for Power Outages here. The most common cause of power loss is a power outage.
• Is it a safety switch being tripped?
  The second most common source of power loss is a tripped safety switch. Check your electricity meter – if your safety switch is 'off', it has been triggered and needs to be turned back to 'on' to regain power. If it trips again, the cause may be a faulty electrical appliance. Systematically turn off all of your appliances, including fridges, dishwashers, electric stoves, cooktops and washing machines, and repeat turning on your safety switch to determine the faulty appliance.

If you still are unable to determine the cause you will need to submit a Repair Request.

Water Leaks

For all water leaks, please submit a Repair Request.  If you have a major water leak immediately locate your water meter and turn the water off to avoid further damage.

Storms and Natural Disaster Damage

If you have a serious emergency you should dial "000" for assistance from your local police, fire and/or ambulance service. For all damage resulting from a natural disaster or storm contact  Emergency Services on 132500 who will assist with tree removal, storm damage etc.

Evacuation Plan

It is a good idea to always be prepared for an emergency evacuation.  Develop an evacuation plan and keep up to date with emergency warnings here.

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